 |
Position: Technical Support |
 |
Service Concept |
|
|
| Since MetarNet was established, we conduct after-sales service in accordance with the principle of "All Customer-Centered" concept that mainly has the following two aspects: |
|
- Technical skills training: from the bottom, operation, concept to all aspects of the construction of the whole system, we promise to provide the most comprehensive training services to the customers.
- Product training: products used to be prepared with comprehensive user manual, besides all-round training for clients is also provided.
|
|
- Response: after-sales service response is available 24 hours a day, 7 days a week.
- Remote Technical Support: E-mail, telephone, fax, remote entry, simulation environment to provide remote technical support.
- Local technical support: arrive at the spot within 24 hours with commitment.
|
|
|
Technical Support |
|
|
In the People's Republic of China, when you need additional technical assistance, the Metarnet Technologies Contact Center is your first point of contact. Technical assistance is available 24 hours a day, 7 days a week. Contact the Metarnet Technologies Contact Center at 86-10-62031199.
Outside the People's Republic of China, contact your Local Customer Support (LCS) or the support organization designated by your Metarnet customer team representative. If you are unsure of who to call, contact the Metarnet Technologies Contact Center at 852-24981507. |
|
|
|
|
